TAMPERED DELIVERY OR NON-DELIVERY ISSUES RESOLUTION
Sui-Dhaaga Studio uses third party courier services for logistics of orders’ parcels. These courier companies work independently and Sui-Dhaaga Studio does not have any direct control over working or policies of the courier companies. In unforeseen and unfortunate cases wherein courier services refuse to accept customer’s claim of wrong or tampered delivery or non-delivery of parcels, Sui-Dhaaga Studio shall not be held liable for any loss until below mentioned guidelines are followed by customers.
If parcel is received in tampered condition, customer shall refuse to accept parcel from courier person.
Even if parcel is intact, Customer ought to video-record the act of opening the received parcel as proof of any unforeseen and unfortunate case of receiving wrong or missing products inside parcels.
In case customer denies receiving the parcel, while courier company shows parcel to be delivered, customer needs to raise the issue within 24 hours of delivery message. Sui-Dhaaga Studio will share Proof of Delivery (POD) with the customer after receiving it from the courier company.
Even after sharing POD, if customer refuses to accept the authenticity of the shared POD, Sui-Dhaaga Studio can ONLY assist the customer in raising the concern with the concerned courier company. Sui-Dhaaga Studio would re-fulfil the order ONLY when courier company confirms that indeed parcel is lost and not delivered to the customer.
Sui-Dhaaga Studio ship across the globe. For international orders, there is no ‘Cancellation / Return / Exchange’ available.
Shipping charge for international orders depends on the ordered product(s) and location of the delivery address. It will be reflected on the checkout page once you input your complete delivery address on the checkout page.
Note: For international orders, Custom charges may be levied at the port of entry which needs to be fulfilled by the customer. These charges are calculated by the custom/relevant department of the importing country. Though, usually there is no import charges for textiles
Sui-Dhaaga Studio will delivered the item (purchased by you) in 2 to 7 days.